Just another example of amazing customer service that I hope spurred some “pay it forward” sentiments and actions!
The gist of the story: A Whole Foods store in West Hartford was operating as usual until a computer glitch rendered all the registers unusable. They simply could not ring up customers. So the manager, Kimberly Hall, made a snap decision after consulting with other employees. What was the decision? That is wasn’t fair to make customers wait until the registers were operating normally again. So what did they do? They gave away the groceries. Now, they didn’t announce it to the whole store so people were honestly shopping not loading up to take advantage.
Most people were astounded. One woman pledged to donate to a food bank the amount her bill would have been.
They gave away approximately $4,000 in groceries. How amazing is that? I’m quite certain that those customers who were trying to beat a winter storm home near the holidays felt doubly blessed and will easily make the choice to shop at Whole Foods every chance they get.
You can read the WHOLE story here: The Story
So what can you do for your business today that will encourage employees to have such great minds?
My recommendation would be to promote the idea of living out great service not just giving it lip service. Share stories like this one that exemplify the type of service you want delivered to your customers–with or without you.